Privacy Policy

1. Introduction

Welcome to JambNest ("JambNest", "we", "our", or "us"). We are committed to protecting your privacy and handling your personal information in a transparent and responsible manner. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you access or use our website, applications, educational services, premium features, and related products (collectively, the "Services"). By using JambNest, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described herein. If you do not agree with any part of this Privacy Policy, you should discontinue use of our Services. This Privacy Policy applies to all visitors, registered users, subscribers, and other individuals who interact with JambNest.

2. Information We Collect

To provide, maintain, secure, and improve our Services, we may collect certain information from users who access or use JambNest.

a. Account Information

When you create an account on JambNest, we may collect information such as:

• Full name
• Email address
• Phone number
• Gender
• Account password

b. Usage Information

We may collect information about how you interact with our Services, including:

• Features accessed and used
• Pages visited
• Learning activities and progress
• User preferences and settings
• General usage patterns and interactions

c. Device and Technical Information

When you access JambNest, certain technical information may be collected automatically, including:

• Device type
• Operating system
• Browser type and version
• IP address
• Log, diagnostic, and performance information

d. Communications and Support Information

If you contact us, submit feedback, report issues, participate in surveys, or communicate with our support team, we may collect the information you choose to provide in those communications.

e. Payment and Subscription Information

When you purchase a premium subscription or make a payment through JambNest, payment processing is handled by SquadCo, our authorized payment service provider.

We may receive limited transaction-related information necessary to verify payments, activate subscriptions, prevent fraud, manage billing, and provide customer support. This information may include transaction ID, payment status, and subscription details.

JambNest does not collect or store sensitive financial information such as:

• Debit or credit card PINs
• Card CVV or security codes
• Internet banking passwords
• Mobile banking credentials

All payment transactions are processed securely by SquadCo in accordance with PCI DSS standards.

We collect information only to the extent reasonably necessary to operate, secure, maintain, and improve our Services.

3. How We Use Your Information

JambNest uses the information we collect for legitimate business and operational purposes, including to provide, maintain, secure, and improve our Services.

We may use your information to:

a. Provide and Manage Our Services

• Create and manage user accounts
• Provide access to JambNest features and educational resources
• Authenticate users and maintain account security
• Deliver personalized learning experiences

b. Process Payments and Manage Subscriptions

• Verify payment transactions
• Activate, manage, and maintain premium subscriptions
• Prevent fraudulent activities and unauthorized transactions
• Maintain records related to subscriptions and payments

c. Improve Our Services

• Analyze usage trends and platform performance
• Identify technical issues and service disruptions
• Develop new features, tools, and educational resources
• Enhance the quality, reliability, and effectiveness of our Services

d. Communicate With Users

• Respond to inquiries, feedback, and support requests
• Send important service-related notifications
• Provide updates regarding account activity, subscriptions, and policy changes

e. Ensure Safety, Security, and Compliance

• Detect, investigate, and prevent fraud, abuse, and unauthorized access
• Enforce our Terms of Service and other platform policies
• Protect the rights, safety, and security of JambNest, our users, and third parties
• Comply with applicable legal and regulatory obligations

We will use personal information only for purposes that are compatible with this Privacy Policy or as otherwise permitted or required by applicable law.

4. Data Sharing & Disclosure

JambNest respects your privacy and does not sell, rent, or trade your personal information to third parties for marketing or advertising purposes.

We may share limited information with trusted service providers, business partners, and technology platforms that assist us in operating, maintaining, and improving our Services. Any sharing of information is strictly limited to what is necessary to perform specific functions on our behalf.

a. Service Providers and Technology Partners

We may engage carefully selected third-party service providers to support our Services, including:

• Payment processing and subscription management
• Data storage and hosting
• Customer support and communication services
• Analytics, performance monitoring, and system maintenance
• System automation and operational processing

These providers are granted access only to the information required to perform their duties and are obligated to handle such information securely and in accordance with applicable data protection standards.

b. Legal Requirements and Protection of Rights

We may disclose personal information if we believe in good faith that such disclosure is necessary to:

• Comply with applicable laws, regulations, legal processes, or government requests
• Protect the rights, property, or safety of JambNest, our users, or the public
• Investigate, prevent, or address fraud, security issues, or policy violations

c. Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, user information may be transferred as part of the business transaction, subject to applicable legal requirements.

d. With Your Consent

We may share information with third parties when you explicitly authorize or consent to such sharing.

JambNest does not sell personal data and only shares information when necessary for legitimate operational, legal, or security purposes.

5. Data Security

JambNest takes the security of your personal information seriously and implements appropriate technical, administrative, and organizational measures to help protect your data against unauthorized access, alteration, disclosure, or destruction.

These measures are designed to provide a level of security appropriate to the risk associated with the processing of personal information.

However, no method of transmission over the internet, electronic storage system, or digital platform is completely secure. As a result, we cannot guarantee absolute security of your information.

Users are also responsible for maintaining the confidentiality of their account credentials and for ensuring the security of their own devices. This includes safeguarding passwords, preventing unauthorized access, and using secure devices and networks when accessing JambNest.

If you believe your account or personal data has been compromised, you should contact us immediately so that we can take appropriate action.

6. Your Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information. These rights may include:

• The right to access the personal information we hold about you
• The right to request correction or update of inaccurate or incomplete information
• The right to request deletion of your personal data, subject to legal or operational requirements
• The right to restrict or object to certain types of data processing
• The right to withdraw from using our Services at any time

These rights may be exercised by contacting us through our official support channels. We may require verification of your identity before processing certain requests to protect your account security.

7. Changes to This Policy

JambNest may update or modify this Privacy Policy from time to time to reflect changes in our Services, operational practices, legal requirements, or regulatory obligations.

When changes are made, the updated version will be posted on this page, and the “Last Updated” date will be revised accordingly.

For material changes (such as significant changes to data usage, sharing practices, or user rights), we may provide additional notice to users through email or in-platform notifications before the changes take effect.

We encourage users to review this Privacy Policy periodically to stay informed about how we collect, use, and protect their information.

Continued use of JambNest after updates become effective constitutes acceptance of the revised Privacy Policy.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, you may contact us using the details below:

Email: jambnest@gmail.com

Address:
S/pipe area, Kano Road, K-Kaura 3/1/0016,
Katsina Town, Katsina State, Nigeria

You may also reach our support team through the official JambNest Contact Page.

We aim to respond to all legitimate inquiries within a reasonable timeframe.